My Work

Working on projects in both e-commerce and government procurement taught me a lot about how people interact with digital services and what makes those experiences better or more frustrating.

One of the biggest things I learned is that good design has to start with people. It is really important to understand what users need, where they get stuck, and what would make their experience easier. That means listening to feedback, testing ideas, and involving the right people throughout the process.

I also learned how important it is to make complex processes feel simpler. Systems can be overwhelming, especially when there are a lot of steps, rules, or decisions involved. Thoughtful design can make those experiences feel much more clear, intuitive, and manageable.

 

Accessibility became another major takeaway for me. Digital experiences should work for everyone, including people with disabilities. Making something accessible is not just about meeting standards, it is about making sure people can actually use and benefit from a service without unnecessary barriers.

 

I also saw how important it is to design with mobile use in mind. People are often accessing services on their phones, so the experience needs to feel just as smooth and usable on a smaller screen as it does on a desktop.

As a student, I explored these ideas in a different way through a research project that combined design, programming, and neuroscience, where we translated brain wave activity into visual art through a website using an EEG device like the Muse. That project deepened my interest in the relationship between psychology, technology, and creativity, and reminded me that the best digital experiences come from curiosity, iteration, and a real focus on human needs.

 

Most of all, these projects reminded me that design is never really finished. The best results come from learning as you go, paying attention to feedback, and continuing to improve things over time.